- Emails received under the Label "Send Invoice", require our immediate response to send the eBay Invoice to the customer, including shipping options and / or discounts.
- The "Send Invoice" or "Send Invoice to Buyer" links that take us to the checkout are located in the eBay emails with subject:
"Your eBay item sold!" (eBaysales)
"Please send me the total amount for eBay item" (eBay Send Information)
- 50% Rule (for a QTY of 2, of a calculated shipping item)
Take 50% off the postage price for the 2nd item.
e.g. If the items shipping cost is $10, and the customer orders 2.
The combined shipped cost for the 2pcs is ([$10 / 2] + $10) = $15
| Type: | When to use: | Perform: | |
| Single Item- Calculated |
Items with "calculated" shipping require us to manually calculate the shipping and enter into the eBay invoice. (Although we do allow customers to enter a postage price in the checkout for items without a specified postage cost. If they enter the correct price and checkout, that is great.) |
If 1 "calculated" item has a QTY of 1 |
Use the calculator on the eBay item page to generate the postage price. - Enter postage price/s - Enter postage method/s - Send invoice to customer |
| If 1 "calculated" item has a QTY of 2 | Use the calculator on the item page to generate the postage price for single (1) QTY of the calculated shipping item. Use the 50% rule (described above) to determine the combined cost for both "calculated" items. - Enter postage price/s |
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| If 1 "calculated" item has a QTY of 2 | Use the "website checkout" to calculate the shipping cost for the multiple QTY of the calculated item. - Enter postage price/s |
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| Multiple Items - Calculated |
Multiple items purchased with "calculated" shipping require us to manually calculate the shipping and enter into the eBay invoice. i.e. at least 2 products with calculated shipping |
Use the "website checkout" to calculate the shipping cost for the multiple QTY of the calculated item. - Enter postage price/s |
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| Multiple Items - Australia Wide |
Customers who placed orders for multiple items, will sometimes simply request a total from the seller. (Not knowing they can also checkout themselves at any time) |
On the eBay invoice page; If the customer has purchased a lot of items/QTY (over 10). Give them a postage discount, of ~25% (of the postage amount)
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Customers who placed orders for multiple items, will sometimes ask for a extra postage discount. |
If a customer asks for an extra discount, give them something. If the value of the order is over $50, give an extra ~10% post discount, over $100 ~25% post discount. Over $500, ~30% post discount.
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| Sometimes customer write to say that "no discount" is applied to their multiple item purchases (for all Australia wide postage items). | If a customer is asking for a new invoice because they think the discounts are not applied. Check the invoice to see that they are applied, and them inform the customer to: (check for a "discount" on their eBay checkout page, displayed in "green" text). | ||
| Multiple Items - Single Calculated + Australia Wide |
Items with "calculated" shipping require us to manually calculate the shipping and enter into the eBay invoice. If there are other items with "Australia wide" postage prices, we need to give the customer combined postage total. |
Use the calculator on the eBay item page to generate the postage price for the calculated shipping item. On the eBay invoice page, uncheck the "calculated" shipping item, and click "recalculate" to generate a postage price for only the "Australia wide" items. Divide the postage price for all the "Australia wide" items by 2, Send this shipping price to the customer. |
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Multiple Items + Australia Wide |
Multiple items with "calculated" shipping require us to use either the 50% rule, or the website checkout to calculate postage. If there are other items with "Australia wide" postage prices, we need to give the customer a combined postage total. |
If 2 or more different items have "calculated" shipping | Use the "website checkout" to calculate the shipping cost for the calculated items. On the eBay invoice page, uncheck the "calculated" shipping item, and click "recalculate" to generate a postage price for only the "Australia wide" items. Divide the postage price for all the "Australia wide" items by 2, Send this shipping price to the customer. |
| If 1 "calculated" item has a QTY of 2 | Use the calculator on the eBay item page to generate the postage price for single (1) QTY of the calculated shipping item. Use the 50% rule (described above) to determine the combined cost for both "calculated" items. On the eBay invoice page, uncheck the "calculated" shipping item, and click "recalculate" to generate a postage price for only the "Australia wide" items. Divide the postage price for all the "Australia wide" items by 2, Send this shipping price to the customer. |
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| If 1 "calculated" item has a QTY more than 2 | Use the "website checkout" to calculate the shipping cost for the multiple QTY of the calculated item. On the eBay invoice page, uncheck the "calculated" shipping item, and click "recalculate" to generate a postage price for only the "Australia wide" items. Divide the postage price for all the "Australia wide" items by 2, Send this shipping price to the customer. |
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