Incomplete Website Order:

Customers can place an incomplete order on the website, that comes through with the status "Not Finished".
Usually caused by a customer experiencing an error, or failing to complete the paypal payment.

Type: Use When: Template Reply:

Incomplete Website Order

 Customers can place an incomplete order on the website, that comes through with the status "Not Finished".


Other / Incomplete Website Order
We received a incomplete order on our website yesterday.

Did you happen to encounter any issue when attempting to place the order or pay via paypal?

Please let us know if you still wish to continue with the order. If you still wish to proceed, we can organise a payment request so you can pay for the order already created.

Alternatively you can just place a new order on the site and we can delete the current one.

Thanks for letting us know.