In the case where the customer contacts us asking why their parcel has not been received
| When: | Template Reply |
- the customer contacts us asking why their parcel has not been received |
Other / Unable to match payment to order Dear Customer, We have not been able to match any payment to your order, for this reason your item has not been sent yet. If you have made payment, please send us the following details of your payment so we can trace it and get your item sent asap. Payment Date Payment Amount Type of Payment eg. Bank Deposit, Paypal, Money Order We apologise for the delay |