Type: | Use When: | Guide: | Template Reply: |
Missing | Item missing from the order | Arrange for the missing item/s to be shipped, by creating a row in the R&R sheet with the type value "OI" (Owed Item) | Packing Error / Missing Sorry for any inconvenience caused by our error. |
Incorrect - Returning |
Incorrect item was shipped. COG value >$8. Therefore sending a return satchel so the incorrect product can be returned. | Arrange for the correct item/s to be shipped, by creating a row in the R&R sheet with the value "SO" (Send Out) Edit the "SKU" values of the original order to reflect what was actually received in the original shipment. Arrange for the return satchel to be sent. |
Packing Error / Incorrect - Returning An Australia Post prepaid return satchel will be included for the return of the incorrectly received item. Please just apply the packaging from 2nd parcel and pop the satchel into any Red PO box or Post Office. As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website. Sorry for the inconvenience caused by our error. |
Incorrect - Not-Returning |
Incorrect item was shipped. COG value <$8. Therefore NOT sending a return satchel. | Arrange for the correct item/s to be shipped, by creating s row in theR&R sheet with the value "SO" (Send Out) Edit the "SKU" values of the original order to reflect what was actually received in the original shipment. |
Packing Error / Incorrect - Not-Returning We do not require the incorrectly received item to be returned. Hopefully it comes in useful for you one day. Sorry for any inconvenience caused by our error. |