Packing Errors:

Type: Use When: Guide: Template Reply:
Missing Item missing from the order Arrange for the missing item/s to be shipped, by creating a row in the R&R sheet with the type value "OI" (Owed Item)

Packing Error / Missing
Our apologies. It appears a picking error was made.
I have arranged for the missing item to be shipped out to you today.

Sorry for any inconvenience caused by our error.

Incorrect -
Returning
Incorrect item was shipped. COG value >$8. Therefore sending a return satchel so the incorrect product can be returned.

Arrange for the correct item/s to be shipped, by creating a row in the R&R sheet with the value "SO" (Send Out)

Edit the "SKU" values of the original order to reflect what was actually received in the original shipment.

Arrange for the return satchel to be sent.

Packing Error / Incorrect - Returning
Our sincere apologies, it appears that there was a packing error with your order.
I have arranged for the correct item to be shipped out to you today.

An Australia Post prepaid return satchel will be included for the return of the incorrectly received item. Please just apply the packaging from 2nd parcel and pop the satchel into any Red PO box or Post Office.

As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website.

Sorry for the inconvenience caused by our error.

Incorrect -
Not-Returning
Incorrect item was shipped. COG value <$8. Therefore NOT sending a return satchel.

Arrange for the correct item/s to be shipped, by creating s row in theR&R sheet with the value "SO" (Send Out)

Edit the "SKU" values of the original order to reflect what was actually received in the original shipment.

Packing Error / Incorrect - Not-Returning
Our sincere apologies. It appears a picking or packing error was made. I have arranged for the correct item to be shipped out to you today.

We do not require the incorrectly received item to be returned. Hopefully it comes in useful for you one day.

Sorry for any inconvenience caused by our error.