Replacements:

Type: Use When: If: Guide: Template Reply:

eBaysale

or

Websale

- Customer has reported a faulty product.

- If required request customer for more information about the fault.

- Once information is received. Verify with Manager if replacement should be sent, and what to do with the faulty product.

 Faulty product is NOT required to be returned.

Follow the "Replacements" procedure in the R&R sheet to arrange for the replacement to ship.

Faulty Product / Not Returning
Sorry to hear of the issue with the product, and thank you for the information.
The problem you have described is not common to this item.

I have arranged for a replacement to ship out to you today,
No need to return the faulty pedal to us.

As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website.

Apologies for the inconvenience caused,
Faulty product IS required to be returned. Follow the "Replacements" procedure in the R&R sheet to arrange for the replacement to ship. Include a prepaid "Return Satchel" to have the faulty item returned it.

Faulty Product / Returning
Sorry to hear of the issue with the product, and thank you for the information.
The problem you have described is not common to this item.

I have arranged for a replacement to ship out to you today,
And we will include an Australia Post prepaid return satchel for the return of the faulty item.
Please just apply the packaging from replacement parcel and pop the satchel into any Red PO box or Post Office.

As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website.

Apologies for the inconvenience caused,