Refunds:

 

Type Guide to recording the refund: Guide to Sending Refund:
Paypal

Follow the "Refunds" procedure in the R&R sheet to record the refund transaction,

- Locate the payment in the PP sheet (search "Match1" column)
- Copy the TransactionID value
- Open Paypal, click "History", then "Find a transaction"
- Paste the TransactionID value
- Select "TransactionID" as the search option and Search
- Transaction page should open automatically
- Click the "Issue a refund" link
- Enter the Refund value
- Leave a note if approriate
Bank Deposit Follow the "Refunds" procedure in the R&R sheet to record the refund transaction, - Request bank details from the customer

- Open Netbank and send the approriate refund amount to the customer