Straight Refunds:

In the case where we may discover we are "out of stock" of an item after a order is paid for.
Or where the customer advises they purchased the item by mistake, and would like a refund.

Type	Guide:	Template Reply
eBay	- Record the refund event in the R&R sheet (below tasks are to cancel the transaction with eBay) - Place the value "O" into the "Dispute1" column(W) of the eBaysales sheet - Click the API button "Dispute Console" - Click "Report Unpaid Item" (1min processing) - "Ok" to close	Refunds / eBay Refund The refund has been processed and should show in your account shortly. We will also open a case with eBay so the transaction can be canceled. Please just respond to close the case once prompted by eBay. As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website. Apologies for any inconvenience caused by our error.
Websale	- Record the refund event in the R&R sheet - Place the value "RF" into the "DatePosted" column of the Websales sheet	Refunds / Websale Refund The refund has been processed and should show in your account shortly. As some form of compensation, you can use the coupon code "coupon11" to apply a 15% discount on any future order from us placed on our website. Apologies for any inconvenience caused by our error.