Email Inquiry Tree

Key:

PINK = Miguel
BLUE = George + Miguel
GREEN = George
ORANGE = George + Jacob
RED = Jacob

Pre Sale

After Sale

After Delivery
Sales Inquiry
Shipping Question
Sales Inquiry
Shipping Question
Payment Advice
Shipping
Returns / Refunds / Replacements
Sales Inquiry
Information
Discount Coupons
Best Offer		 Shipping Questions Upselling
Discount Coupons		 eBay Invoice
Pick Ups		 Payment Information
 Missing Pacels
Packing Errors

Returns and Swaps
Sending Refunds

 Repeat Customer

Other
- Custom Quote
- Out of stock / Flag Back-Order
- Incomplete Website Order

Other
- Straight Refund
- Straight Swap
- Street Address Needed (non PO)
- Address Change
- Cancel Order
- "Where is my item?"- No payment received
- Paypal Payment Request
- Inventory Error / Sold Out
- How to send a Refund guide

Gmail Labels:
- eBay Total To Pay

 Other
- Faulty Products / Replacements
- Packing Error Returns

Special:

Inventory Updates / Sync'ing
Excel Workbook Transfer
Placing Orders